Last Updated: October 2025
At Trend Sweets, we aim to deliver every order fresh, on time, and in perfect condition. This Shipping Policy explains how we process and deliver your desserts across the UAE.
1. Delivery Areas
We currently deliver across major cities in the United Arab Emirates. If your delivery address falls outside our service area, our team will contact you to arrange an alternative solution or issue a refund.
2. Delivery Time
All our desserts are freshly prepared to order.
- Same-day delivery may be available for selected items placed before our daily cut-off time.
- Scheduled delivery can be arranged at checkout by selecting your preferred date and time. Delivery times may vary during holidays or high-demand periods.
3. Delivery Charges
Delivery fees vary based on location and will be displayed at checkout before payment. Free delivery may apply for orders above a specific amount as part of ongoing promotions.
4. Delivery Conditions
Please ensure someone is available at the delivery address to receive your order at the scheduled time. If no one is available, our driver will attempt to contact you. Additional delivery attempts may incur extra charges.
5. Order Tracking
Once your order is confirmed, you will receive an email or message with delivery details. For updates or assistance, you may contact our customer service team directly.
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please contact us within 24 hours of delivery. We will investigate and arrange a suitable solution such as a replacement or refund if applicable.
7. Delivery Partner
We work with trusted delivery partners who follow strict food safety standards to ensure your desserts arrive fresh and intact.
8. Contact Us
If you have questions about shipping or delivery, please contact us:
- Email: info@trend-sweets.com
- Website: www.trend-sweets.com